The Communications Regulatory Authority of Namibia (CRAN), on Tuesday announced that MTC may not charge consumers a collection commission of 18% on any debt emanating from service level agreements for the provision of telecommunication services. “All debt arising from subscriber agreements between consumers and MTC are to be charged a collection commission of 10% only in line with the Magistrate’s Court Rule. A consumer complained in 2013 that he was charged a collection commission of 18% for a debt that arose from a subscriber agreement for the provision of telecommunications services with MTC. MTC’s Subscriber Agreement states that if the subscriber breaches the contract, MTC shall be entitled to recover all legal and other cost, which shall include 18% collection commission that may be legally recovered from the subscriber, by MTC. CRAN found that MTC may not charge consumers a collection commission of 18% and all debts arising from subscriber agreements between consumers and MTC are to be charged a collection commission of 10% only. “Aggrieved and affected consumers are encouraged to manage their cases directly with MTC. If such consumers feel their cases have not been addressed within 14 days from the date in which it was formally reported to MTC, then they should follow CRAN’s consumer complaint procedures,” said the regulator.